Ms. Poulomi is from Finance background and has served Tata for 10 years . Her last position was Cluster Operations Manager, Eastern region, in Tata Capital Ltd . Branch Operations and Service Monitoring is a critical role to ensure control and compliance to both internal and external policies and make certain that processes are adhered to, duly ensuring best in class services to customers. She was responsible for internal audit, co-ordination with high NetWorth clients and with different departments. She is currently the centre Administrator at CQuERE, and handles centre Operations.